Michelle Baker is a highly respected, intuitive thought leader with 24 years of senior leadership experience in service-focused organizations, including The Walt Disney Company, Wyndham Resorts, and Mazda USA.
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During her tenure at Disney, she was privileged to be part of the opening team for Disney Cruise Line, spending 15 years in a variety of leadership roles for Shoreside Travel Operations, followed by two years as an Officer in Human Resources onboard the Disney Dream and Disney Fantasy. While at DCL Michelle won the prestigious Partner's In Excellence award, a lifetime award given to high performers. Michelle was also a recruiter for the Disney College Program, interviewing students across the US who were pursuing dreams of working for The Walt Disney Company.
After returning to land in 2012, Michelle joined the Disney Institute (DI) and served as a Delivery Director in both Orlando, Florida and Anaheim, California. At DI she was responsible for the development of onstage Facilitators and Engagement Managers, while also driving process improvements in the talent deployment model, travel alignment, and labor utilization.
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Michelle brings a wealth of knowledge in multiple disciplines, with a passion for developing both seasoned and NextGen leaders. Aligned leaders who build on a foundation of developing others and driving business results, while maintaining a growth mindset and practicing self-care.
Michelle graduated with Honors as an EMBA Welch Scholar from the Jack Welch Management Institute, Strayer University. She is an avid outdoor enthusiast and enjoys hiking, backpacking, and CrossFit.